The middle of winter isn't the ideal time to have a heating system serviced. However, sometimes it's necessary, even though it can mean a long wait and higher prices. Whether time is ideal or urgent, it's best to heed furnace repair recommendations to get good service.
Consumer protection organizations such as the Better Business Bureau offer several tips for choosing a reputable and qualified furnace repair service.
Refuse phone solicitations that offer "free" or "low cost" furnace repair or maintenance. These scam artists often try to bilk homeowners by telling them their heating system has serious problems when it doesn't. In addition, sometimes these "free" services are fronts for burglary rings that later come back and strip the home of valuables. Don't fall for this scam.
Refuse to hire anyone who rings your doorbell offering to clean the air ducts with a "shop-vac." It takes a high-volume or steam-clean vacuum system to clean heating ducts properly
Don't be fooled into hiring a company because its "inspector" says the home heating system poses a serious health hazard. If someone gives you this kind of report, ask for a written copy of the report and the consult with the local utility service.
Seek out at least three written estimates from independent, qualified service companies if an inspector says the home furnace needs repairs or replacement. Be sure that each inspection report and estimate includes full descriptions of the services required, the materials that will be used, the total price, warranty on parts and labor and the energy efficiency rating of a new unit if one is called for.
Keep up home maintenance of the furnace by cleaning the air return vents with a home vacuum cleaner. Change the filter a minimum of three times, preferably monthly, during cold seasons requiring indoor heating.
If it turns out that the furnace really does need repair or replacement, check the original warranty to determine whether repairs are covered. Some warranties require that the furnace receive annual maintenance in order to keep the warranty valid. If you must buy a new furnace, don't choose a unit that's too big for your household needs. You'll only waste money.
Get the furnace serviced each year, no matter what type it is. An oil furnace should be cleaned annually and a gas furnace at least every two years.
If you don't have an annual service contract with a reputable home maintenance and repair company, ask for recommendations from neighbors, family members or co-workers. Then check out their recommendations with local authorities such as the Better Business Bureau or even the public records of small claims court. One woman who served as a bailiff in local courts once hired a heating repair service because, as she told them later, "you're the only company who's never been through our court."
Ask specific questions when choosing a repair firm. Know the make, model and year of the furnace so that you can ask something like "How much would you charge to repair a 2006 Trane heat pump, including any service charges, parts, labor and other fees?" Reputable companies should be able to give you an answer quickly. Be wary of those that can't or won't.
Follow these furnace repair recommendations and you'll be not only warm, but happy with your heating service.
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